Matthew Thompson

Everyone has ideas, but ideas are cheap and easy. Knowing the real problem is rare and precious and strategic. If you’re in an organizational setting, if you want to be seen as different and valuable, be the person who’s going, “What’s the problem? What are we really trying to solve here?”

(The first) question is “What’s your mind?” The last question is “What was most useful and most valuable?” The other one is “What’s the real challenge here for you?” It’s almost an identity element. It helps people figure out the real challenge rather than be the person who has the ideas. That’s actually a much rarer, more useful skill in most orga

I sign off my emails now with, “You’re awesome, and you’re doing great.” I think that’s a mantra for my life, which is having a good sense of self-belief, and even when things are going badly, I’m probably doing the best I can. You can’t always control the circumstances or how things play out. You can only commit to the process.

Actually, what’s really powerful is to give people responsibility for their own freedom. There’s this paradoxical way of showing love.

Happiness is not about getting all you want. It's about enjoying all you have. You are rich when you are content and happy with what you have.

Every organization needs some type of scale or monitoring device, not to measure employees’ weights, but rather to check on accountability and set a benchmark for progress. - Daily Coach

The way I define coaching is behavioral. Can you stay curious a little bit longer? Can you rush to action and advice-giving a little bit more slowly?

I had to bet on myself being different. Everybody showed up in blue suits and white shirts and red ties, business dress of the early 1990s. I was wearing a tie-dyed, pink tie, I had long blonde hair and earrings in. I thought I’m either going to come in a distant last or I’m going to come in first. That’s it. I don’t want to come in the middle. Bet

One of the most intelligent case studies in design is the Chinese tea cup. They’re made without handles simply because if it’s too hot to touch, it’s too hot to drink.

Humans naturally want to add more. Add a cardboard sleeve, add a warning on the outside of the cup, add a handle. The result of all these things never cools down the actual contents.