Laura Pike Seeley

I realized the benefits to be gained from a formal list of mental model heuristics drawn from the decades of published research on the subject. So, I revisited the literature and sketched a list of eight heuristics for designing to support mental models.

In his apt and timely new book, "The Self Delusion: The New Neuroscience of How We Invent — and Reinvent — Our Identities," Berns, author of "How Dogs Love Us," explores the neuroscience of self perception and the clever, confounding ways we attempt to tell the stories of our lives.

Empathy and consideration for your users are foundational elements of change management. The change should serve your people and the business in equal measure. Crafting your messaging with the same eye toward employee experience is critical, and knowing what will improve employee experience means knowing, relating to and responding to your employee... See more

We’re applying technology as part of a larger system to enable the rapid development of housing, and it is an incredible challenge.

A landmark California law requiring high schools to start at 8:30am or later is jump-starting similar efforts nationwide after years of intense debate over schools' starting bells.