Kassen Qian

We expect every product manager to be actively talking with customers and really spending a lot of time understanding customers. But it’s not just a product management thing. Engineers are expected to be talking with customers as well.

Problem 1: Meeting efficiency - Having every team present their updates also wasn't going to work.

Six concrete tactics product leaders can use to not just build remarkable products, but talented product managers:

Good product managers err on the side of clarity vs. explaining the obvious. Bad product managers never explain the obvious. Good product managers define their job and their success. Bad product managers constantly want to be told what to do.

One of our operating principles is “really, really care.” It’s craftsmanship and a huge amount of dedication to getting all of the details right.

4. Celebrate wins

Kwan's Hierarchy of Product Needs:

Somebody can go deep, like all the way down, and then distill it back out to everybody else. So you don’t have to do all of that work yourself. It does require a lot of reading for sure, but the benefit is great clarity of thought on complex topics. Engineers, partnerships, PMs, everybody is producing documents.