Kassen Qian

2. Establish a culture of reflection3. Create more accountability

The Walt Disney Company inspired Airbnb’s founders, especially the storyboarding technique used by animators. Airbnb, the product, isn't our app. The product is staying at a guest’s home.

Chesky pushes PMs to always lead with the perfect experience without constraint . "Airbnb has stretched me to think about entire experiences, not just software."

You’re an engineer: companies want PMs who can roll with engineers, speak the same language, grasp the technical concepts (and problems and opportunities) quickly, and by so doing gain the respect and trust of the people actually moving bits around. The best PMs are culturally engineers

The Think It stage ends when management and the squad jointly believe that this product is worth building.

Communication & Visibility: You build relationships that help the team get things done. You ensure the product’s story is told, and understood, internally and externally. You create collateral that can be leveraged by GTM teams.

The flow: Think It = figure out what type of product we are building and why. Build It = create a minimum viable product that is ready for real users. Ship It = gradually roll out to 100% of all users, while measuring and improving. Tweak It = Continuously improve the product. This isn't really an end state; the product stays in Tweak It until it... See more

A development paradigm that can be construed from the outside as setting great store by speed—or, I suppose, velocity—is invariably going to be under continuous political and economic pressure to accelerate.