Kassen Qian

Defining "Product culture" : a place that lets you do the job and deliver products that solve customer problems.

Communication & Visibility: You build relationships that help the team get things done. You ensure the product’s story is told, and understood, internally and externally. You create collateral that can be leveraged by GTM teams.

1. The Role of Technology: in strong product companies, technology is not an expense, it is the business.

Another one of the biggest benefits of a written PR/FAQ is that it enables the team to truly understand the specific constraints and problems that would prevent a new product idea from being viable and aligning on them.

One thing that distinguishes Stripe is that it’s an incredibly deep-thinking culture . It’s a written culture really focused on getting to the right answer.

Thinking about team management as a product: - Set up advanced listening mechanisms: help your PMs become better listeners- Keep your feedback loops healthy at all costs: Establish a consistent set of group and one-on-one meetings, ideally early in the week to help set the tone and get the team on the same page.- Your team should have a purpose as... See more

You're a CEO: Gross overstatement except for senior PM roles. The majority of PM jobs involve ... little meaningful control over resourcing, zero actual reporting authority over anyone, nor much, if any, say in the budgeting process. But in terms of responsibility, the buck stops with you. If the product fails, it is your fault.