Kassen Qian

That deep thinking and speed are combined with a substantial amount of user focus and user empathy. And finally, Stripe is a humble and low-entitlement culture .

Your team dynamic is something you can always affect, even if you have no meaningful influence over the major strategic decisions of an organization.

Execution & Impact: You know what needs to be done now and what can wait, and you focus the team on the key priorities. You define progress and impact, measure them, and maximize results.

4. Don't Confuse Micromanagement with Miscommunication: Contextualize why it needs to be done in the first place.

The Walt Disney Company inspired Airbnb’s founders, especially the storyboarding technique used by animators. Airbnb, the product, isn't our app. The product is staying at a guest’s home.

Vision & Strategy: You own the vision, strategy, and roadmap. You know the market, our users, the product, and the competition. You drive alignment: If I ask 5 different people what you’re building and why, I’ll get one answer.