Kassen Qian

Conceptual integrity makes the product both easier to develop and easier to use, because this integrity is communicated to both the development team and the user, through the product.

Good product managers know the market, the product, the product line and the competition extremely well and operate from a strong basis of knowledge and confidence. Bad product managers have lots of excuses. Once bad product managers fail, they point out that they predicted they would fail.

You’re a super user: Eat your own dog food and talk to people who do too.

Good product managers err on the side of clarity vs. explaining the obvious. Bad product managers never explain the obvious. Good product managers define their job and their success. Bad product managers constantly want to be told what to do.

The solution: Figma's product roadmap doc.

You’re an inventor : Great PMs are usually creative types, who can generate and churn through many ideas all at once, to arrive at solutions to difficult and multi-faceted problems.

Most PR/FAQs are rejected, and the ones that pass often generate further questions that need to be answered. This is a feature, not a bug. Spending time up front to think through all the details of a product preserves your company's resources to build products that will yield the highest impact for customers and the business.

Stripe has a very, very long time horizon. If you know where you’re going over time, you can reason clearly about which specific asks are one-offs vs indicative of emerging trends relevant to many users. We talk a lot about building multi-decade abstractions. That long time horizon comes from the top, and it’s in the culture.