Kassen Qian

You’re a janitor: You do as much of the dirty work as possible so everyone else doesn’t have to (so the team operates more efficiently)

You’re a hammer: You live and you die based on your ability to convince other people to do what you need them to do for the good of the product. A hammer swings and builds -- push your team to ship.

The solution: Figma's product roadmap doc.

We expect every product manager to be actively talking with customers and really spending a lot of time understanding customers. But it’s not just a product management thing. Engineers are expected to be talking with customers as well.

4. Celebrate wins

You’re a super user: Eat your own dog food and talk to people who do too.

2. Planning - Continually challenge product-market fit and keep the team aligned on a 3-6 month, mid-term vision, of the product. Requires more EQ and stakeholder management.

Users constitute an essential source of information, up to and including their interactions with prototypes and as paying customers.

One of our operating principles is “really, really care.” It’s craftsmanship and a huge amount of dedication to getting all of the details right.