Josh Bowen

As early as 2017, executives at the ride-sharing platform Uber reportedly met with US Securities and Exchange Commission officials about granting company stock to their independent-contractor drivers.

By February 2019, the Wall Street Journal reported that, with their initial public offerings approaching, Uber and its competitor Lyft found a way to... See more

A phrase I heard recently and found useful: I agree with the idea, but I disagree with the tone. Many ideas get dismissed because they are delivered in a cocky or hostile or dismissive tone—or because of who delivers them. Separate substance from style.

The abstraction of what we look like in digital spaces through avatars.

Define the user journey before you define the feature.

1. Who is the user? — How would you classify this group of people? What do they care about? What are their habits?


2. What problems do they encounter? — What do they want to achieve? What are their pain points? How do they think and behave? What evidence do we have for believing this?


3. How will they

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The only experts who still possess authority are blue collar ones. The public still wants to hire the best plumber or car mechanic or hair stylist, and will pay more if these workers have established a reputation for expertise. But the expertise of white collar professionals is derided at every turn