Jenna Guarascio

Complexity theorist Dave Snowden has spent many years making ​three claims​ about tacit knowledge that, taken together, dismantle the assumption under

First, judgment is what codification leaves behind. Snowden’s image is of the amateur plasterer: you can write down the ten steps to plastering a wall

Second — and this is Snowden’s phrase — knowledge can only be volunteered, not conscripted. You can verify whether someone followed a process. You can

Third, judgment is triggered by context, not retrieved from storage. Snowden’s version: we only know what we know when we need to know it. People don’