Jennifer Baez

It's easier to learn about a system's elements than about its interconnections. Many of the interconnections in systems operate through the flow of information. Information holds systems together and plays a great role in determining how they operate. Many interconnections are flows of information signals that go to decision points or action points

“The first step toward healing in mind and body is knowing what you’re dealing with — identifying the unresolved trauma.”

The lowest-income households in the U.S. on average spend $412 a year on lotto tickets, four times the amount of those in the highest income groups. Forty percent of Americans cannot come up with $400 in an emergency. Which is to say: Those buying $400 in lottery tickets are by and large the same people who say they couldn’t come up with $400 in an

By delaying the task of fleshing out and firming up the speech, King allowed Jones to benefit from the Zeigarnik effect. In 1927, Russian psychologist Bluma Zeigarnik demonstrated that people have a better memory for incomplete than complete tasks. (Page 99)

Because of feedback delays within complex systems, by the time a problem becomes apparent may be unnecessarily difficult to solve.