Jennifer Baez

It's easier to learn about a system's elements than about its interconnections. Many of the interconnections in systems operate through the flow of information. Information holds systems together and plays a great role in determining how they operate. Many interconnections are flows of information signals that go to decision points or action points

The term “psychological safety” has been around since at least 1999, when Dr. Amy Edmondson of Harvard University published  this influential paper on the subject . In her study, Dr. Edmondson proposed that regardless of its makeup, a team’s success will largely boil down to its members “tacit beliefs about interpersonal interaction,” and whether

Such philosophies emphasize that we humans dwell within, not apart from, the network of felt relations, human and ecological, that shape our lives; and that we have possibilities for living creatively and compassionately amid these relations

The hardest thing about this was that I loved the work. And I wanted to work hard. But doing something you love on a schedule you can’t control can feel the same as doing something you hate. There is a name for this feeling. Psychologists call it reactance. Jonah Berger, a marketing professor at the University of Pennsylvania, summed it up well:

Psychology research is clear that the most reliable way to overcome psychological pain and discomfort is not to avoid it; it’s to gradually dimish the effects of discomfort by systematic exposure. “Avoiding triggers is a symptom of PTSD, not a treatment for it,” write Haidt and Lukianoff.

In other words, the more you face cognitive friction, the