Jennifer Baez

By delaying the task of fleshing out and firming up the speech, King allowed Jones to benefit from the Zeigarnik effect. In 1927, Russian psychologist Bluma Zeigarnik demonstrated that people have a better memory for incomplete than complete tasks. (Page 99)

Relational power is the power to receive and absorb influences from others in a generous way, and then to respond with creative generosity, guided by the hope of mutual well-being.

“Once a core belief is formed, you engage in what’s called a confirmation of bias; information that does not conform to your beliefs is discarded or ignored in favor of information that does.”

When we bemoan the lack of originality in the world, we blame it on the absence of creativity. If only people could generate more novel ideas, we'd all be better off. But in reality, the biggest barrier to originality is not idea generation-it's idea selection. In one analysis, when over two hundred people dreamed up more than a thousand ideas for

“The first step toward healing in mind and body is knowing what you’re dealing with — identifying the unresolved trauma.”