Jesse Burkunk

Presence is far more intricate and rewarding an art than productivity.

It isn’t that you don’t “get” tech, it’s that the tech you use every day is no longer built for you, and as a result feels a very specific kind of insane.

And no matter how you feel, this design was never for the customer. Nobody using Spotify was saying “ah man, I wish I could watch videos on this,” but that doesn’t matter because engagement and revenue must increase. It’s clear that Spotify, a company best-known for exploiting the artists on its platform, treats its customers (both paying and other... See more

The Unaccountability Machine by Dan Davies is a fantastic book, which argues that people create these models because if you can reduce decision-making to an algorithm, or a formula, or a process, or a procedure, you avoid the risk of blame. Computer says no, effectively.

Instinctively, people love to codify things, and make them numerical, and turn ... See more

Enabling customers to collaborate with you - in creating, distributing, marketing, and supporting products - is what creates a premium in today's market.