Get customers to talk about their problems, not your product.

"Don’t think. Thinking is the enemy of creativity. It’s self-conscious, and anything self-conscious is lousy. You can’t try to do things. You simply must do things."

- Ray Bradbury

Too many people think the grass is greener somewhere else but grass is green where you water it, remember that.

One of the most intelligent case studies in design is the Chinese tea cup. They’re made without handles simply because if it’s too hot to touch, it’s too hot to drink.

Humans naturally want to add more. Add a cardboard sleeve, add a warning on the outside of the cup, add a handle. The result of all these things never cools down the actual contents.... See more

When you make something, when you improve something, when you deliver something, when you add some new thing or service to the lives of strangers, making them happier, or healthier, or safer, or better, and when you do it all crisply and efficiently, smartly, the way everything should be done but so seldom is—you’re participating more fully in the ... See more

If Nike announced that they were opening a hotel, you’d have a pretty good guess about what it would be like. But if Hyatt announced that they were going to start making shoes, you would have NO IDEA WHATSOEVER what those shoes would be like. That’s because Nike owns a brand and Hyatt simply owns real estate.

from The Elegance of Nothing

i increasingly think there’s intense cruelty to shilling self-care as the solution for ppl who are clearly craving purpose

by Molly Mielke · @mollyfmielke

• About 99% of the time, the right time is right now.

• No one is as impressed with your possessions as you are.

• Dont ever work for someone you dont want to become.

• Cultivate 12 people who love you, because they are worth more than 12 million people who like you.

• Dont keep making the same mistakes; try to make new mistakes.

• If you stop to listen... See more