Your goal should be to welcome people into your product in a way that excites them to become lifelong customers. Excitement is achieved through a delightful onboarding experience.
I've spent the majority of my adult life feeling like I never get enough done. The inability to cross everything off of my to-do list seemed like some sort of fault in my planning, my technique, or my routine. But when I read this line from Oliver Burkeman, my mindset changed.… https://t.co/loNeVvGheg
To understand Product Design, you need to understand the tech industry.
The underlying appeal in software as a business is scale . With zero marginal costs, you can build your product just once and put it in the hands of billons. The goal is scale, and the strategy is growth.
But this strategy of endless growth cuts against one of the fundamental pri... See more
Early feedback is usually better than late criticism. Delaying the conversation or stringing someone along with indirect feedback won’t make them feel better once the real issue is finally addressed. Nobody likes getting bad news, but everyone appreciates clarity.
I want us to collectively raise the bar for what we expect from our digital experiences. Life isn't just a series of problems to be solved but moments to be lived. As we find ourselves spending more and more of our time in the digital world—especially now—we should expect that world to inspire, surprise, and dare I say, even challenge us. We are lu... See more