garden eel

Some questions that I’ve found to be very effective in one-on-ones: If we could improve in any way, how would we do it? What’s the number-one problem with our organization? Why? What’s not fun about working here? Who is really kicking ass in the company? Whom do you admire? If you were me, what changes would you make? What don’t you like about the

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Fear is self-focused. Day to day, our fear is about us. What will happen if we give that speech, launch that project, get stuck in traffic, are eaten by an alligator...

And generosity is about others. “How can I help?”

Jumping in the water to save a struggling swimmer stops us from worrying about how we look in our suit or whether the water is cold. ... See more

Stop treating knowledge work as manual work. Instead of measuring success by irrelevant or arbitrary metrics, ask yourself, Did I contribute today?

Did you advance the conversation? Did you solve a problem? Did you come up with a good idea? Did you help a colleague or a client?

When I talk about taste in business, I mean the ability to consistently make decisions that demonstrate respect for your audience, show deep empathy for their needs, and deliver aesthetically-pleasing experiences that drive positive business outcomes.