“Do you want to vent or do you want advice?” Just learning now, after 40 years on earth, that this might be the most important question to ask whenever a friend or loved one is upset.

One of the most intelligent case studies in design is the Chinese tea cup. They’re made without handles simply because if it’s too hot to touch, it’s too hot to drink.

Humans naturally want to add more. Add a cardboard sleeve, add a warning on the outside of the cup, add a handle. The result of all these things never cools down the actual contents.

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“Sometimes you have to play a long time to be able to play like yourself.”