David Horne

Customer service is the crucible of the customer experience—the place where all of the company’s claims, its mission and its values, are tested. And it’s been a long-held belief in business that when your customer is most in need of help and you deliver an “above and beyond” service experience, you are effectively building a moat around your

Here it is by steps: 1. A “No”-oriented email question to reinitiate contact: “Have you given up on settling this amicably?” 2. A statement that leaves only the answer of “That’s right” to form a dynamic of agreement: “It seems that you feel my bill is not justified.”

The advice is quite simple. When you are in a tough place, whether it’s a drawdown/downswing, lacking discipline, feeling desperate, having the urge to gamble, or feeling paralyzed and unable to make the right decision – basically any situation when you’re at your worst and feel miles away from your best – it’s in those moments when you need to

Carey argued, Christians must expect great things — and not only must we expect them; we must attempt them. No matter how small the beginning, no matter how complicated the task, in the power of the Spirit, under the authority of the risen Christ, we can have absolute confidence in the success of our mission. In commissioning his church, Jesus had

flushing out the Black Swans—and exploiting them. Remember, your counterpart might not even know how important the information is, or even that they shouldn’t reveal it. So keep pushing, probing, and gathering information.

A man is the sum of his parts and his character the sum of the traits that compose it.

Therefore, submit to God. Resist the devil, and he will flee from you. h 8 Draw near to God, and he will draw near to you.