David Horne

People learn when they’re surprised. Not when they read the right answer, or are told they’re doing it wrong, but when they experience a gap between expectations and reality.

When our body language is negative, we are demonstrating and showing that we don’t think the result is going to turn out like we’d hoped. We don’t have confidence or faith in our child.

”As nothing is more easy than to think,” says Thomas Traherne, ”so nothing is more difficult than to think well.”

But Daunt used the pandemic as an opportunity to “weed out the rubbish” in the stores. He asked employees in the outlets to take every book off the shelf, and re-evaluate whether it should stay. Every section of the store needed to be refreshed and made appealing.

Mercy triumphs over judgment.

The words “God is love” mean that love is an essential attribute of God. Love is something true of God but it is not God.

So let me say it again: the meekness of wisdom is open to reason — it is quick to listen to the reasons given by others for their opinions, and it is willing to give reasons for its own opinions. It cares about truth and whether others agree. And therefore it may become passionate and forceful. But it is always a servant. It is always submissive to

companies tend to grossly underestimate the benefit of simply meeting customer expectations. In a world in which customer expectations are significantly inflated and seemingly on the rise all the time, what we find is that customers are in fact quite happy to simply get what was promised them. If there happens to be a problem, just resolve it