zainab

politeness>rudeness

warmth>politeness

politeness can still feel very cool/detached, warmth is more engaging and memorable

Why? warmth is about recognizing other people’s humanity and the fragility of it / recognises other people’s vulnerability

Imagine Kanga from Winne the Pooh

"I was waiting for something extraordinary to happen, but as the years wasted on, nothing ever did unless I caused it.”

—Charles Bukowski