Digital strategist Shelley Bernstein once said that one of the greatest challenges currently facing us is how to interact meaningfully with the people we serve. Interact meaningfully with the people we serve. Not eyeballs. Not users. But people.
In providing a precise experience, you are necessarily polarizing. There’s a certain tyranny of NPS or averages you have to decouple from – where averages blunt a nuanced understanding of a product or experience. There’s that funny truism that the most authentic Chinese restaurants have the most 1 star reviews.
Distinctive features are not universal... See more
scale is challenging - you can do something that 95% of people like, but the remaining 5% are literally a hundred thousand people who are now *angry* - we're not evolved to process emotions at this scale (physiologically) and i see it stop many (tragically) from wanting to create
Some people have told me I’m not doing enough—that I should publish more, react to breaking news, tweet every day, start a podcast. But to what end? More subscribers but less pride in my work? Host a podcast but constantly cringe because it’s not really me?
I don’t know if you’ve noticed this, but there seems to be an assumption now that if you don’... See more
scalability ignores the negotiations between individual elements and is predicated on hierarchy, isolation, and the commodification of nature. Instead, synthetic biology should model itself on the living world, which takes a collaborative approach to survival and allows for fruitful cross-contamination of ideas.