Systems vs Individuals

Wilson explains that man is perpetually suspended between the two extreme forces that created us: “Individual selection [which] prompted sin and group selection [which] promoted virtue.” Which of these forces (self-interest or collective interest) wins out in any organization is a function of that organization’s culture, which is a function of the

When people have both enough power to undermine a system and a desire to get what they want that is greater than their desire to maintain the system, the system will fail.

Without managed trust, people will show up to do their jobs and they will worry primarily about themselves. This is the root of office politics—people acting within the system for self-gain often at the expense of others, even the company. If a company doesn’t manage trust, then those working for it will not trust the company, and self-interest