Social Platform Trust & Safety

Open signups are a business decision. There are many ways that a platform could make it harder to get an account. Lots of real-world privileges have more steps – government IDs like passports or drivers licenses, obviously, but also financial transactions like bank accounts, car loans, or mortgages; or joining high-status organizations like social... See more

And yet, precisely as the platforms became more universal, they became more destructive of community. Communal in clusion relies on ex clusion: some notion of who is and is not a member of the group, and some ways of enforcing that boundary.

Incentives for productive speech: A speech community is likely to produce whatever kind of discourse it incentivizes. This means that users should have formal or informal incentives to produce speech that is recognized by other users as worthy.

A scholarly culture that reads and discusses enduringly great works incentivizes the production of such... See more

Facebook Groups also allow moderators to remain anonymous, despite the platform otherwise requiring “real names.” While anonymity is not a panacea for harassment—many harassers in our study used their real names—it makes it possible for public figures to evade responsibility for engaging in hate or harassment.