Social Platform Trust & Safety

Without trust in the decision-maker, trust in the process breaks down, and the only important question becomes, “Who decides?”

First, identity authentication can ensure that everyone on the platform is a human entitled to join the platform...no bots, and maybe no commercial companies. It used to be that knowing someone’s identity was necessary to ensure that they had rights to participate. But much of the toxicity of current social media interactions is about identities as... See more

While prior work suggests that trolling behavior is confined to a vocal and antisocial minority, we demonstrate that ordinary people can engage in such behavior as well. We propose two primary trigger mechanisms: the individual's mood, and the surrounding context of a discussion (e.g., exposure to prior trolling behavior). Through an experiment... See more

For synthetic media to reach millions of views—as the Swift images did in just hours—they need massive, aggregated networks, which allow them to identify an initial audience and then spread. As the amount of available content grows with the broader use of generative AI, social media’s role as curator will become even more important.