Social Platform Trust & Safety

Examples of truth queries include “How do you know this is true?” “Where did you learn this?” and “Do you have an example?” These questions may alert other users to pay more attention to the accuracy of the false information and communicate that the information is not universally accepted. In a series of three studies, we showed participants Tweets... See more

First, identity authentication can ensure that everyone on the platform is a human entitled to join the platform...no bots, and maybe no commercial companies. It used to be that knowing someone’s identity was necessary to ensure that they had rights to participate. But much of the toxicity of current social media interactions is about identities as... See more

But how do you monitor or take responsibility for what everyone says anywhere all the time? Well, you don’t. You can’t. Providing everyone with bandwidth and software keeps expense growth arithmetic. But if you try to exert any control over how it’s used then expenses become exponential too. It’s impossible to do within the business model.... See more