Social Platform Trust & Safety

First, identity authentication can ensure that everyone on the platform is a human entitled to join the platform...no bots, and maybe no commercial companies. It used to be that knowing someone’s identity was necessary to ensure that they had rights to participate. But much of the toxicity of current social media interactions is about identities as... See more

Instead of asking whether or not a platform optimizes for engagement, it can be more helpful to ask how explicit or implicit these engagement signals are, and provide users with more controls to allow them to tweak their online experience.

If this is all downstream of a small and relatively well-off group of high frequency posters (some of our elected officials among them), that would suggest what we might call an ‘elite radicalization’ theory of online politics. The idea is that social media has empowered a (relatively) small group of political influencers who, in response to the... See more

All of these ideas are free-speech friendly. They do not involve top-down censorship, but bottom-up user choice. Letting people police the content on their own pages and feeds is the natural next step for platforms that want to empower users rather than constantly surveil and censor them. Such features are also just common sense. No one has an... See more

Few serious observers can consider what we might call the “public square” platforms—particularly Twitter, Facebook, YouTube, and the public square’s library, Google—a boon to democracy. Nor are they a flourishing intellectual marketplace. Although it is tempting to shrug at their problems by comparing them to the heated partisan newspapers of the... See more