Social Platform Trust & Safety

For example, you can send anonymous messages. You can anonymously DM somebody and you can send an anonymous message in a group. This is a format that has historically been really fun and people really like, but it inevitably falls apart because somebody gets bullied and kills themselves. For Daze, you'll be able to send anonymous messages, but... See more

Max Weber introduced a three-fold typology of legitimacy, the sentiments that get people to acquiesce to authority, especially regarding rules or commands they may dislike or disagree with.[viii] For most of human history, the most common kinds of authority have been traditional or charismatic. Traditional authority appeals to the “eternal... See more

These are the sorts of ways in which speech moderation online must embrace the political. The main question we must be asking about a speech platform is not what are the standards for moderation but who moderates and what is the moderator’s relationship to the community .

It is because a universal public square cannot be a community that the parameters of the online speech debate are stuck. The conflict between the “marketplace of ideas” framework and the “communal norms” framework seems irresolvable because it is irresolvable.

A social media app that aims to be town square is different to a social networking app that aims to provide a smaller, safe community. The latter has a far easier time banning accounts from entities like ICE, because it can set a tighter set of community rules. So one lesson is perhaps that we need — or at least, many people need — a pluralistic... See more

With a few exceptions, by far the most important component of successful speech communities is that its moderators have faces . A core feature of bulletin boards, comment threads on blogs, and publications is that the boundaries of acceptable speech are enforced not by tech executives, the farcical Facebook Supreme Court,[xii] or distant buildings... See more