Social Platform Trust & Safety

A social media app that aims to be town square is different to a social networking app that aims to provide a smaller, safe community. The latter has a far easier time banning accounts from entities like ICE, because it can set a tighter set of community rules. So one lesson is perhaps that we need — or at least, many people need — a pluralistic... See more

While prior work suggests that trolling behavior is confined to a vocal and antisocial minority, we demonstrate that ordinary people can engage in such behavior as well. We propose two primary trigger mechanisms: the individual's mood, and the surrounding context of a discussion (e.g., exposure to prior trolling behavior). Through an experiment... See more

Zuckerberg’s social-media-shaped public does not turn around Zuckerberg in the same way. But even so, Zuckerberg is reshaping the algorithms so that some aspects of the public - in particular hostility to immigration, to women and to sexual minorities - will likely come to the fore, while others will recede. The extent to which this reflects his... See more