Social Platform Trust & Safety

All of these ideas are free-speech friendly. They do not involve top-down censorship, but bottom-up user choice. Letting people police the content on their own pages and feeds is the natural next step for platforms that want to empower users rather than constantly surveil and censor them. Such features are also just common sense. No one has an... See more

If this is all downstream of a small and relatively well-off group of high frequency posters (some of our elected officials among them), that would suggest what we might call an ‘elite radicalization’ theory of online politics. The idea is that social media has empowered a (relatively) small group of political influencers who, in response to the... See more

Instead of asking whether or not a platform optimizes for engagement, it can be more helpful to ask how explicit or implicit these engagement signals are, and provide users with more controls to allow them to tweak their online experience.

If we want to protect the rights of real people, it should be much harder to take away someone’s account and online property. But that only works if we have a way to know which accounts belong to a real and specific human with an authentic connection to the community. That implies more stringent validation requirements to get and keep an account.

With a few exceptions, by far the most important component of successful speech communities is that its moderators have faces . A core feature of bulletin boards, comment threads on blogs, and publications is that the boundaries of acceptable speech are enforced not by tech executives, the farcical Facebook Supreme Court,[xii] or distant buildings... See more

Incentives for productive speech: A speech community is likely to produce whatever kind of discourse it incentivizes. This means that users should have formal or informal incentives to produce speech that is recognized by other users as worthy.

A scholarly culture that reads and discusses enduringly great works incentivizes the production of such... See more

But how do you monitor or take responsibility for what everyone says anywhere all the time? Well, you don’t. You can’t. Providing everyone with bandwidth and software keeps expense growth arithmetic. But if you try to exert any control over how it’s used then expenses become exponential too. It’s impossible to do within the business model.... See more