product design

we have a world where friction gets automated out of experiences, aestheticized in curated lifestyles, and dumped onto underfunded infrastructure and overworked labor. The effort doesn't disappear; it just moves.

I recently met up with YouTube’s first UX designer, @cFormm. He told me the story of his first day when Chad Hurley just told him: "Make YouTube better." Many designers might polish the visuals, propose a new feature, or do a full... See more

One of the things people value about Scandinavian design is that, generally, objects don’t draw attention to themselves. They are plain, functional and offer the user something “honest,” in Saarinen’s assessment. Linear’s leap forward in software development is that it is designed to be honest in this way, to literally not draw attention to

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