product design

I recently met up with YouTube’s first UX designer, @cFormm. He told me the story of his first day when Chad Hurley just told him: "Make YouTube better." Many designers might polish the visuals, propose a new feature, or do a full... See more

we have a world where friction gets automated out of experiences, aestheticized in curated lifestyles, and dumped onto underfunded infrastructure and overworked labor. The effort doesn't disappear; it just moves.