I recently met up with YouTube’s first UX designer, @cFormm.
He told me the story of his first day when Chad Hurley just told him:
"Make YouTube better."
Many designers might polish the visuals, propose a new feature, or do a full... See more
That the best way to review a product experience is to ask 3 questions on EVERY screen: “how did I get here?” “what do I do now?” “where do I go next?” — these questions will reveal flaws in object model, UX, onboarding, and orientation.