On building of All Trades

Culture is what happens when the community insists.

the power of imagination and optimism is an amazing and essential part of innovation. But over the years, we’ve become so enamored with the unicorn valuation as the goal, that we started valuing the wrong things and overlooking the fundamental physics of business.

Makers are here to discover something new, to bravely explore. They crave being first to uncover some way to make technology do a thing that nobody else had seen before. Makers become increasingly more disinterested with a particular technology as it matures and becomes polished. Polish and reliability mean that the tech has become mainstream—and... See more

Instead of doing broad but thin market research (e.g., customer surveys), focus on one person (or a small group) and go as deep as you can, learning everything about how your product fits into their broader lives. Or become your customer—spend a day, a month, or even a few years in the role you're trying to sell to before attempting to build a... See more

“If done well, from a perspective of making everyone feel safe to share, to give themselves permission to fail or to not be perfect, virtual can potentially even nudge out face-to-face

There’s lots of well-intentioned advice out there about the risks if a business takes off and there isn’t a solid foundation to stand on. But at the same time, it's no surprise that startup leaders see words like "optimizing headcount through capacity planning models" and file it away as unnecessary bureaucracy that’s more befitting of the “BigCo”... See more

Generally, teams think about switching costs as the amount of time and money needed to install one solution and remove another. But true switching costs are much more than that: they include the politics, emotions, career ambitions, esoteric business processes, competing priorities, and sheer laziness that all favor the existing solution. Those... See more

Creators who last focus on the process, on the joy of creation, and on the impact they make along the way. Success is not measured solely by financial metrics or external validation, it’s measured by the lives they touch, the problems they solve, and the legacy they leave behind.

Learning is complicated.

While we’re doing it, it’s easy to imagine that those around us are completely sure of themselves, moving forward in a well-lit space.

In fact, if you visit a growing company, a useful school or anywhere that growth is happening, you’ll quickly see that everyone is stumbling forward in the shadows.

That’s part of the deal.