A good change leader never thinks, “Why are these people acting so badly? They must be bad people.” A change leader thinks, “How can I set up a situation that brings out the good in these people?
How we manage At our company, we strive to make every team member the best version of themselves. This is a very difficult thing to do, and so it's helpful to articulate how exactly we do it. Managing a person or a team is a very unnatural job. As an individual, your performance is typically mea...