Management & Leadership

A good change leader never thinks, “Why are these people acting so badly? They must be bad people.” A change leader thinks, “How can I set up a situation that brings out the good in these people?

According to Ken Chenault, the legendary former CEO of American Express and current chairman of venture firm General Catalyst, the job of a leader is to deliver on two sometimes conflicting mandates: creating hope, and defining reality.

The modern world has made huge advances in knowledge, technology, and skill. We can build faster than ever. We know more than ever. Yet quality still feels so rare. So many things feel unfinished, broken, or forgettable. Why? → https://t.co/gfZewHEavw https://t.co/aXTFsnCkpN

“I actually stay in the details,” Chesky told me. “CEOs at S&P 500, Fortune 100 companies, I think most of them aren't really in the details of their product. At some point, these companies get so big, that it's pretty typical that you get a little detached, that it's someone else's job to listen to customers. But it's not your job. And I've always... See more