How we manage At our company, we strive to make every team member the best version of themselves. This is a very difficult thing to do, and so it's helpful to articulate how exactly we do it. Managing a person or a team is a very unnatural job. As an individual, your performance is typically mea...
According to Ken Chenault, the legendary former CEO of American Express and current chairman of venture firm General Catalyst, the job of a leader is to deliver on two sometimes conflicting mandates: creating hope, and defining reality.