Making Software
Counter-arguments in favour of tiered support and how it can work at scale.
“Queues are the root cause of economic waste in product development.” — Donald Reinertsen.
The closer you move to 100% capacity utilization, the larger your queues will grow which will dramatically increase variability of all of your work.
“AI assisted programming boils away the joy of writing code leaving only the tedious obligation to debug the work of a precocious psychotic novice.” — K Lars Lohn
Computer Sciencex.com
@danluu You need to eat your own dog food, and it needs to delight the user. Nobody is confused about that at Apple, yet so many other tech companies fail at this.
You can only succeed if your customers/users loooove the product.
Gianmatteo Costanzax.com