Local Community

Americans used to live within “place-based networks” of clubs, churches, schools, commerce, and recreation that overlapped, wrapping individuals in social support. Local networks protected individuals from isolation and loneliness.

Those networks have largely disappeared, replaced by networks based outside the local community. We shop and interact... See more

Living among different people also deepens empathy. If you grew up alongside refugees, it is harder to fear them. If you recognize the face of the unhoused person on your block, it is harder to dismiss them. Familiarity makes humanity harder to ignore.

The first thing is shrinking the service area. We serve four neighborhoods — about 8,000 to 12,000 people. If you have too big of a service area, you can't cover it effectively. We ensure that everybody gets access. Access is a big deal. We're aggressively pursuing clients, versus waiting for them to come to us. Some people don't know how to ask... See more

Digital intermediation could help offer this kind of access to what Zacka calls “the lively and diverse intermingling of strangers in the public arena” and what the urban planner Jane Jacobs described as the “great and exuberant richness of differences and possibilities, many of these unique and unpredictable—and all the more valuable because they... See more

If you're interested in revitalizing a community, understand that it can't be done from the outside. America is almost 250 years old, and she has never seen a revitalization program that worked from the outside-in. If you want to revitalize a community, it cannot be done without getting your hands dirty. You’ve got to engage the affected... See more