Leadership

• I noticed you seem stuck on a project. Do you have the resources you need to thrive in your role?

• I noticed you living out our value of ___ this week, great job!

• Do you feel like I’m a team player? Where do I have room to improve?

• Are you happy with our level of communication? How would you change it?

“Leadership is not about being in charge, but taking care of the people in your charge.”

The age of authority is going down. The age of maturity is going up.

Trust is the balance of competence and connectedness

"Failure + reflection + another rep = competence."

Event plus response/reaction equals outcome. (E + R = O)
This simple success equation reminds us that we always have some power to drive a particular result. You can’t control what this person said, what they did, or what they didn’t do that warrants your feedback. But you can control the outcome by being intentional about responding, not reacting.

The Question Behind the Question is built on the observation that our first reactions are often negative, bringing to mind Incorrect Questions (IQs). But if in each moment of decision we can instead discipline ourselves to look behind those initial Incorrect Questions and ask ourselves better ones (QBQs), the questions themselves will lead us to

Don’t let perfect get in the way.