While frameworks can offer valuable perspectives and guide decision-making, rigid adherence to them can lead to tunnel vision and unhelpful outcomes. Successful decision-making often requires a blend of framework-guided analysis and intuitive judgment, where the needs of both the business and the customer are carefully considered.
Back in the old days of ‘slow traditional culture’ there were plenty of conversations, music in the parlor and even daydreams about dating. But we didn’t count those. The real stuff was the solid stuff, the informal didn’t truly matter.
And now we live in a time where the previously informal is easy to measure.
But just because it’s measured doesn’t... See more