Leaders should focus on developing their emotional intelligence, including empathy, kindness, and people skills. These qualities will become foundational attributes for leadership in the age of AI. Leaders should inspire their teams, navigate complex interpersonal dynamics, and make decisions influenced by empathy and intuition.
With more remote and hybrid work, I think we probably have to be more thoughtful about creating connections — to new people and new ideas. I don’t think it means we can’t do it, but perhaps we can’t rely on water-cooler or photocopier serendipity to the extent we might have in the past.
Perhaps we can use tactics like the “Monday Notes” NASA... See more
When someone responds in a way you didn’t expect, ask them, “What did you hear me say?” Most of the time, the other person heard something incorrect. Follow up with “I’m glad I asked; let me try that again.”
In a pair of experiments, Alison Fragale and I found that self-promotion only paid off when the audience was distracted enough to remember the information but forget the source. Otherwise, they saw right through it. If you were that great, you wouldn’t need to boast about your greatness.
People worried about AI taking their jobs and taking control are competing with a myth. Instead, people should train themselves to be better humans even as they develop better AI. People are still in control, but they need to use that control wisely, ethically and carefully.