Humans In The Loop

For a long time, it was “you’re welcome.” This indicates that you put in some effort and you’re willing to do it again on request.

Recently “no problem” has become more common. This implies that the effort could have been a huge hassle, but this time, it was okay.

For people who are choosing to do the work of hospitality and connection, though, the... See more

Agreeableness is not the same as agreeing. In fact, they have little in common. Finding someone who’s only job is to agree with everything that is said is easy. On the other hand, agreeableness is the skill of having a contrary position and being pleasant about it. It’s the hard work of bringing professional work to people who expected something... See more

To be lost is to be human

Feeling lost is a fundamental part of the human experience, a feeling that traces back to the dawn of history.

With more remote and hybrid work, I think we probably have to be more thoughtful about creating connections — to new people and new ideas. I don’t think it means we can’t do it, but perhaps we can’t rely on water-cooler or photocopier serendipity to the extent we might have in the past.

Perhaps we can use tactics like the “Monday Notes” NASA... See more

We live in a knowledge economy. What you know—and your ability to bring it to bear in any given circumstance—is what creates economic value for you. This was primarily driven by the advent of personal computers and the internet, starting in the 1970s and accelerating through today.

But what happens when that very skill—knowing and utilizing the... See more

“ resisting the pull to work endless hours is as much about keeping ourselves able to sustainably do the work [...] as it is about leaving space in life for other sources of fulfillment.”

Guardrails on the work day — on the work week! — make it possible for you to do the work for longer . Not longer hours, but, like, longer in life . It makes... See more