How to design better?

Your work would probably be better if you focused on enjoying it, rather than on trying to make it better.

“Good work” feels like a bunch of highly skilled, tasteful, diverse, and thoughtful people looking at an idea and saying, “I like that...I like that a lot”—and then being totally okay with it when the collective group comes up with an even better idea.

After ten years, nine months, and six days of running my agency Superfriendly, I shut it down. Finishing a project often triggers a sense of loss. When I pursue a worthy bet, I’m working toward an outcome for a set amount of time. And then, one day, I’m not. Even when I finish instead of quitting or giving up—especially when I do in a way that... See more

Get good at asking the right questions. Elon said, the answer is usually the easy part. The hard part is asking the right questions. Questions are the only tool we have to inquire about this reality. It is our pickaxe to inspect the world we live in. It also happens to be the backbone of our cognition, we literally think in questions. Getting good... See more

While I was making Sparkle’s website, I realized that this working definition of “quality” wasn’t enough in this new context. A magical experience would show, not tell. It would give you the sense of living in the future and seeing the future happen before your eyes. It required something the people at Every have written a lot about: It required ta... See more

But at the time, I questioned this approach. Why study semiotics when I could be building a portfolio site? Why pull all-nighters just to endure brutal critiques—tossing the work away and starting over? But the process—thinking, making, critique—proved transformative. The school wasn’t teaching design as ornamentation or styling. Instead, it was an... See more

A few years back, I came across a piece of advice that made me rethink how I approach my life and work. The idea was to view each day as a chapter in a story. If a day ends on a sour note, it doesn’t mean the story is ruined. Instead, it’s merely a plot twist. You can always add a fresh chapter the next day, changing the course of the narrative.... See more