Growth
All things business growth
Growth
(growth vs efficiency) CAC payback period, Rule of 40, Revenue per employee
Video to substack, nice format
A framework for usage based pricing
Brand
How Airtable connected customer service to content marketing:
From a process perspective, if you're planning to heavily invest in customer success, which I highly recommend, it’s crucial to also establish a system for capturing and leveraging the insights generated by your customer success team. Here's how we approached it: We engaged deeply with