Growth
All things business growth
Growth
Traction metrics
When your back is against the wall, galvanise the team with an super goal
(growth vs efficiency) CAC payback period, Rule of 40, Revenue per employee
Duolingo’s growth modelling
How Airtable connected customer service to content marketing:
From a process perspective, if you're planning to heavily invest in customer success, which I highly recommend, it’s crucial to also establish a system for capturing and leveraging the insights generated by your customer success team. Here's how we approached it: We engaged deeply with