Friction
Considering friction
Friction
Considering friction
The idea that eliminating friction can cause problems might sound unusual, as we’re used to thinking about more efficiency producing more effectiveness, but among engineers like me, this concept is commonly understood. Too little friction can lead to feedback loops that spiral out of control, as happens when a microphone gets too close to a speaker
... See moreNamed after the economist Charles Goodhart, the principle states, “When a measure becomes a target, it ceases to be a good measure.” Measurement is only useful when it guides you and adds context to a larger picture, not when it consumes you. Each number is simply one piece of feedback in the overall system.