A big secret is that you can bend the world to your will a surprising percentage of the time—most people don’t even try, and just accept that things are the way that they are.
People have an enormous capacity to make things happen. A combination of self-doubt, giving up too early, and not pushing hard enough prevents most people from ever... See more
And, as Jeff's annual letter to shareholders has emphasized from the very first instance, Amazon's mission is to be the world's most customer-centric company. One way to continue to find vectors for growth is to stay attached at the hip to the fickle nature of customer unhappiness, which they're always quite happy to share under the right... See more
I have a suspicion that most adults (75%+) could pick any skill—excluding sports—and work their way into the top 10% in the world simply by working exclusively on it every day for two years.
But almost nobody displays that degree of focus, so we will never know.
Why do some people achieve so many of the things they want, and others not? Do people have a fixed budget of things they can achieve in a lifetime? It doesn’t seem so. Rather, it seems like our achievement budget is a function of the number of priorities we have. Interestingly, it seems to be a nonlinear function. Meaning that if you go from 4... See more
as Jeff always noted, you can make micro-adjustments in the long run to tweak the profit leaks. For some really large, heavy items, you can tack on shipping surcharges or just remove them from qualifying for Prime. These days, some items in Amazon are marked as "Add-on items" and you can only order them in conjunction with enough other items such... See more
One way to identify your invisible asymptotes is to simply ask your customers. As I noted at the start of this piece, at Amazon we honed in on how shipping fees were a brake on our business by simply asking customers and non-customers.
Here's where the oft-cited quote from Henry Ford is brought up as an... See more