enterprise AI adoption

Think Like a BPO, Not a SaaS Company: The most successful AI buyers, according to the MIT report, are treating their AI vendors not as software providers, but as business process outsourcing (BPO) partners. They are demanding deep customization, a focus on business outcomes, and a true partnership approach. Founders who can deliver on these... See more

The AI Productivity Paradox: High Adoption, Low Transformation

The services-as-software model of AI demands custom, services-like support. Forward-deployed engineers are critical.

Organizational Design Matters: Block shifted from a GM structure back to functional organization to accelerate AI adoption. Sometimes you need to reorganize to unlock new technology’s potential. The centralized approach enabled unified policies and faster technical excellence across teams.

Block CTO Dhanji Prasanna: Building the AI-First Enterprise with Goose, their Open Source Agent

AI adoption driven is top-down vs. bottom-up. Is procurement different? Are employees trying out tools? Maybe in GM structures employees are empowered to take more resopnsibility, but that does not result in efficient firm-wide adoption.

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