enshittification
A pattern in which online products and services decline in quality. Vendors first create high quality offerings to attract users, then degrade such offerings to better serve business customers, and finally degrade their services to users and business customers to maximize shareholder profits
by Daniel Santos ยท updated 2d ago
Daniel Santos added 2d ago
Enshittification is the result of the decision to center plans on the organization and not on the customer, because profits extracted from cutting costs are easier than continuing to create value.
Low retention is the result of over-emphasis on business goals
Low margin is the result of over-delivering on customer goals
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