emotional intelligence

When I train leaders in empathy, one of the first hurdles I need to get over is this stereotype that empathy is too soft and squishy for the work environment. It’s easy to debunk that. There are decades of evidence showing that empathy is a workplace superpower.

Employees who believe their organizations, and especially their managers, are empathic... See more

The most competent people I know are pretty good at basically anything they put their minds to, because they just design a process and run it. I think this is largely mental and emotional—the hardest part isn’t figuring out the steps, it’s enduring the psychological discomfort of doing them and then adapting.

One of the things that happens as boys are growing up is they learn about a very restrictive version of masculinity, a list of things that you’re not allowed to do or say. Particularly around emotions: You’re allowed to be angry, and you might be able to cry if something’s really bad — like a sports team you’re on loses a really important game, or... See more

When we feel stressed, anxious, irritated, or angry, one of the things that happens to the mind is that it shrinks down and zooms in on the challenge at hand—the stressful moment, the emotion we don’t want to feel. There’s a researcher, Andrew Huberman at Stanford, who calls this “the soda straw view” of the mind. This is the view of stress. When

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