emotional intelligence

Schools are good at teaching and measuring intelligence, so that’s what people tend to value and aspire to. But in almost any field, smarts is what gets rewarded long term.

You cannot measure empathy like you can SAT scores, so it’s not surprising that one is given more weight on resumes. But who is more likely to succeed in life – a person whose... See more

When I train leaders in empathy, one of the first hurdles I need to get over is this stereotype that empathy is too soft and squishy for the work environment. It’s easy to debunk that. There are decades of evidence showing that empathy is a workplace superpower.

Employees who believe their organizations, and especially their managers, are empathic... See more

Let’s say someone has both a high-functioning theory of mind and an overflowing well of compassion. What then? Well, this is what Hoffman calls “empathic over-arousal.” A person will feel so worn down by the intensity of other people’s emotions that it wears them down — it turns their distress into my actual distress. This might not seem like a bad... See more

When there is a lack of interoception, we’re unable to fully feel the sensations associated with emotions. Unfortunately, this means they remain beneath our conscious awareness and instead are projected onto others — or we find ourselves emotionally overreacting in ways that are rarely conducive to our long-term goals.