emotional intelligence

When I train leaders in empathy, one of the first hurdles I need to get over is this stereotype that empathy is too soft and squishy for the work environment. It’s easy to debunk that. There are decades of evidence showing that empathy is a workplace superpower.

Employees who believe their organizations, and especially their managers, are empathic... See more

the core skill of emotional literacy is paying attention to feelings in order to determine what emotions you are currently experiencing.

This may seem like a dumb question, but have you ever thought about how it is that people can feel their emotions? The answer is that they pay attention to their body. Experiencing an emotion is primarily noticeable based on bodily sensations. People don’t always consciously notice that this is what they’re doing because it’s become so automatic,... See more

When there is a lack of interoception, we’re unable to fully feel the sensations associated with emotions. Unfortunately, this means they remain beneath our conscious awareness and instead are projected onto others — or we find ourselves emotionally overreacting in ways that are rarely conducive to our long-term goals.

What you are trying to do in learning emotional literacy is to begin to understand this mapping of physical sensations in your body to predispositions towards particular classes of behaviour.