“We are in the midst of a major social transformation — moving many of our day-to-day activities from physical places to information-based places that we experience on our phones and computers. The central question here is: How can we design these information environments so they serve our social needs in the long ... See more
Another major source of needless words is instructions. The main thing you need to know about instructions is that no one is going to read them —at least not until after repeated attempts at “muddling through” have failed.