Delivering Feedback
sari and
Delivering Feedback
Most people suck at giving feedback.
Here’s a framework for feedback that creates behavior change:
Wes Kaotwitter.comThe Hard Thing About Hard Things: Building a Business When There Are No Easy Answers
Ben Horowitz • 12 highlights
amazon.com
The most important ingredient for giving effective feedback is care for the other person.
Your intent must to be genuinely help the other person. You must see and validate them, and thus want what’s best for them. If you go into giving feedback with a kind of I mantra in your head—I want to sound smart, I want them to like me, I give them a piece of... See more
Your intent must to be genuinely help the other person. You must see and validate them, and thus want what’s best for them. If you go into giving feedback with a kind of I mantra in your head—I want to sound smart, I want them to like me, I give them a piece of... See more
Feedback is ineffective if it does NOT result in the other person taking action in a way they or you feel good about.
As the remixed Dostoevsky quote goes, All effective feedback is alike; each piece of ineffective feedback is ineffective in its own way.
Ineffective feedback is feedback the other person…
…already knew, so they don’t do anything differ... See more
As the remixed Dostoevsky quote goes, All effective feedback is alike; each piece of ineffective feedback is ineffective in its own way.
Ineffective feedback is feedback the other person…
…already knew, so they don’t do anything differ... See more
- #fyi — had a thought, no real hill to die on.
- #suggestion — there’s a hill, I’m not going to die on it. But this is what I would do if I were you.
- #recommendation — I’m climbing the hill, I won’t die on it. But I’ve thought about this a lot, and don’t ignore the feedback.
- #plea — I don’t like dying on hills and that’s not really what we do, but this i
Lane Shackleton • Flashtags
an excellent framework/ritual for product leaders when delivering feedback, via Dharmesh Shah (hubspot CEO).
When delivering tough feedback, use this framework:
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during f... See more
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during f... See more
