Delivering Feedback
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Delivering Feedback
#Hamilten #Hamiltuesday Stephen Sondheim would have been 95 years old this Saturday. He was our art form’s greatest writer and our greatest encourager. When we first met in 2009, he told me to keep him updated on my progress with Hamilton, and I did, via dozens of emails and drinks at his townhouse over the years. Above is just one exchange from 2014, after sending him the first draft of Act 2. “Variety, variety, variety.” The last image is his email from opening night of Hamilton at @publictheaterny. I treasure it and I miss him very much.
instagram.comWhat a way to deliver feedback!!!
Most people suck at giving feedback.
Here’s a framework for feedback that creates behavior change:
Feedback is ineffective if it does NOT result in the other person taking action in a way they or you feel good about.
As the remixed Dostoevsky quote goes, All effective feedback is alike; each piece of ineffective feedback is ineffective in its own way.
Ineffective feedback is feedback the other person…
…already knew, so they don’t do anything differ... See more
As the remixed Dostoevsky quote goes, All effective feedback is alike; each piece of ineffective feedback is ineffective in its own way.
Ineffective feedback is feedback the other person…
…already knew, so they don’t do anything differ... See more
When delivering tough feedback, use this framework:
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during f... See more
Start directly: “I want to chat with you about [specific issue]”
Share observations: “What I’m hearing/seeing is [specific examples]”
Connect to impact: “We both know that to be successful here...”
Focus on future: “Let’s discuss how we can improve this going forward”
If someone gets defensive during f... See more
The most important ingredient for giving effective feedback is care for the other person.
Your intent must to be genuinely help the other person. You must see and validate them, and thus want what’s best for them. If you go into giving feedback with a kind of I mantra in your head—I want to sound smart, I want them to like me, I give them a piece of... See more
Your intent must to be genuinely help the other person. You must see and validate them, and thus want what’s best for them. If you go into giving feedback with a kind of I mantra in your head—I want to sound smart, I want them to like me, I give them a piece of... See more
“Better to get your dopamine from improving your ideas than having them validated. “ – Nat Friedman
Morgan Housel • Smart Things Smart People Said
