Content Moderation

Instead of asking “what should be moderated?,” the question should be: “what do I want to see?”

Spend some time on Substack, then spend some time on Twitter (X) or Facebook or any of the rest—it’s easy to see this is one of the best places on the internet. That doesn’t mean it’s perfect. We are still trying to figure out the best way to handle extremism on the internet. But of all the ways we’ve tried so far, Substack is working the best.

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To account for the gaps in these solutions, many social computing systems use multiple tiers: Tier 1 is often algorithmic moderation for the most easy-to-catch problems. Tier 2 is human moderation, either paid (like Facebook) or community (like Reddit), depending on the platform.