Community Design

Build for good actors, rather than hedge against the bad actors. I love Wikipedia’s Jimmy Wales‘ steak knives analogy. Imagine you’re designing a restaurant that serves steak. Subsequently, you’re going to be giving everyone steak knives. There’s always the possibility that people with knives will stab each other, but you won’t lock everyone in... See more

I think that cycle sometimes happens, but I think it’s more common for a community not to be ruined by sociopaths, but rather too many mops, whose mere presence taints the community and the brand for everyone else.

The Art of Hosting Good Conversations Online