Community Design
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Community Design
The Business of Belonging: How to Make Community your Competitive Advantage
David Spinks • 15 highlights
amazon.com
I think that cycle sometimes happens, but I think it’s more common for a community not to be ruined by sociopaths, but rather too many mops, whose mere presence taints the community and the brand for everyone else.
Erik Torenberg • How Communities Die
Formal Structure (Hierarchy)
Informal Structure (Influence)
Value Creation Structure (Reputation)
