Communication

The Persuasion Paradox Have you noticed that the most argumentative people rarely persuade anyone? The most persuasive people don’t argue—they observe, listen, and ask questions. Argue less, persuade more. Persuasion is an art that requires a paintbrush, not a sledgehammer.

Before I decide to do something, my first question is: “What problem are we solving?” 9 times out of 10, answering that question shows me: 1) It’s not really a problem (so I can ignore it) 2) What I was planning on doing wasn’t the best way to solve it.