to communicate well
musings, examples, and insights on good communication
sari and
to communicate well
incredible article on communication in the design process
Offering undivided attention and curiosity not only lowers the temperature of a conversation but can change its outcome
Guy Itzchakov • Why Listening Well Can Make Disagreements Less Damaging
19 Things You Can Say to People in 10 Seconds That Sometimes Produce Insanely Outsized Effects
1. Yeah, someone *should* do that. Why not you?
2. Is there something you could do about that problem in the next five minutes?
3. That's a great thought - have you written it up somewhere? I'd be excited to share it if so.
4. Should you write a blog or
... See moreThere are five apology languages:
Expressing regret (“I feel ashamed for how I hurt you. ”)
Accepting responsibility (“I was wrong for doing that to you.”)
Genuinely repent (“I can only imagine how much pain I caused, I am so sorry. I won’t do that again. Next time, I will do _____ differently.”)
Making restitution (“This is how I will make it up to you
Very few issues worthy of debate are black and white. That’s why we need to grapple with the gray areas of life, of which there are many. It’s always tempting to reduce issues to binary choices between right and wrong, good and evil, beneficial and destructive. But it’s ultimately self-defeating; binary thinking discourages complex reasoning while... See more
