to communicate well
musings, examples, and insights on good communication
sari and
to communicate well
I have the secret to how to get the best help immediately from any customer service, like the phone company or the bank or anything. I have the best line, it always works. You want to know what it is? When I call, I say, “Hello. I am Hans Rosling and I have made a mistake.” People immediately want to help you when you put it this way. You get much... See more
Shanna Carpenter • Q&A with Hans Rosling (Part 2): How to change Fidel Castro’s mind … and everybody else’s | TED Blog
"i'm here with you" hits much harder than "i'm here for you"
-molly mielke
Alara and
Eunoia: Words that Don't Translate
eunoia.world
The School of Life: An Emotional Education: An Emotional Education
Alain de Botton • 6 highlights
amazon.comA phrase I heard recently and found useful: I agree with the idea, but I disagree with the tone.
Many ideas get dismissed because they are delivered in a cocky or hostile or dismissive tone—or because of who delivers them.
Separate substance from style.
It’s wise to slow down, to let things take time, to quiet the stories our minds tell us about another based on the small pieces we see. It’s wise to ask good questions to truly know who they are and what they mean when they say certain things, to extend grace + compassion 4/4
Tricia Pickrenx.com