to communicate well
musings, examples, and insights on good communication
sari and
to communicate well
incredible article on communication in the design process
What you allow your milieu to feed into your mind is what you will be processing. It is what will carve the pathways of your brain. This is perhaps well-understood, in theory if not in practice.
But it is equally important to consider who and what you are sending output to.
But it is equally important to consider who and what you are sending output to.
Henrik Karlsson • First We Shape Our Social Graph; Then It Shapes Us
What is my impact
If you work on anything worthwhile, sooner or later people will care about it and will want you to send progress updates. These could be quarterly investor updates, weekly updates to your boss, emails to adjacent teams, etc. Here are tips on how to do this well.
Understand your role, and with each update add to the body of evidence that you’re a
Many communicators try to make themselves look smart. Great listeners are more interested in making their audiences feel smart. They help people approach their own views with more humility, doubt, and curiosity. When people have a chance to express themselves out loud, they often discover new thoughts. As the writer E. M. Forster put it, “How can I
... See moreOffering undivided attention and curiosity not only lowers the temperature of a conversation but can change its outcome
Guy Itzchakov • Why Listening Well Can Make Disagreements Less Damaging
I have the secret to how to get the best help immediately from any customer service, like the phone company or the bank or anything. I have the best line, it always works. You want to know what it is? When I call, I say, “Hello. I am Hans Rosling and I have made a mistake.” People immediately want to help you when you put it this way. You get much... See more