“Communication is about what is received, not what is intended. If there is a gap between what you are saying and what they are hearing, you have to find a new way to say it.”
“Unspoken expectations are premeditated resentments.”
“Writing is the process by which you realize that you do not understand what you are talking about. Of course, you can learn a lot about something without writing about it. However, writing about something complicated and hard to pin down acts as a test to see how well you understand it. When we approach our work as a stranger, we often discover... See more
“The simplest way to clarify your thinking is to write a full page about whatever you are dealing with and then delete everything except the 1-2 sentences that explain it best.”