Communicating

A lot of clients like to buy process. It’s like they think they are not getting their money’s worth because I solved it too fast.

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How can it be that you talk to someone and it’s done in a second? But it IS done in a second — it’s done in a second and 34 years. It’s done in a second and every experience, and every movie, and everything in my

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“Writing is the process by which you realize that you do not understand what you are talking about. Of course, you can learn a lot about something without writing about it. However, writing about something complicated and hard to pin down acts as a test to see how well you understand it. When we approach our work as a stranger, we often discover... See more

“How to clarify a concept you can’t articulate:

1. Change mediums. Draw it. Photograph it. Sing it.

2. Change levels. Explain what is one level up (bigger picture) or one level down (finer details).

3. Change fields. What would this concept look like in different fields?”

When we know a lot about a topic, it can be difficult to write about it in a way that makes sense to the layperson. To improve writing, Cognitive psychologist Steven Pinker suggests several strategies:

1. Use concrete nouns and refer to tangible things instead of abstractions.


2. Assume that readers know less about the topic than you do, but are still

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“When researching strategies, emphasize patterns over stories. One person succeeding means nothing. 100 people succeeding is a signal.

When explaining strategies, emphasize stories over patterns. People forget numbers and charts. Everyone remembers a great story.”

“The simplest way to clarify your thinking is to write a full page about whatever you are dealing with and then delete everything except the 1-2 sentences that explain it best.”

When you truly understand something, you can express it at any level of detail while maintaining coherence.

The master can provide the one-sentence version, the paragraph version, and the chapter version, all of which tell the same story at different resolutions. The novice can only repeat what they’ve memorized at one resolution.