Communicating

“The best way to think is to write.”

“The simplest way to clarify your thinking is to write a full page about whatever you are dealing with and then delete everything except the 1-2 sentences that explain it best.”

“Communication is about what is received, not what is intended. If there is a gap between what you are saying and what they are hearing, you have to find a new way to say it.”

“Writing is the process by which you realize that you do not understand what you are talking about. Of course, you can learn a lot about something without writing about it. However, writing about something complicated and hard to pin down acts as a test to see how well you understand it. When we approach our work as a stranger, we often discover... See more

A lot of clients like to buy process. It’s like they think they are not getting their money’s worth because I solved it too fast.

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How can it be that you talk to someone and it’s done in a second? But it IS done in a second — it’s done in a second and 34 years. It’s done in a second and every experience, and every movie, and everything in my

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First identified by Randy Steve Waldman [Wal12], the term refers to something people treat as though it works, generally for social or institutional reasons, even when there’s little evidence that it works—­and sometimes despite substantial evidence that it does not.

“When researching strategies, emphasize patterns over stories. One person succeeding means nothing. 100 people succeeding is a signal.

When explaining strategies, emphasize stories over patterns. People forget numbers and charts. Everyone remembers a great story.”