comms principles

if we want employees to do or understand something, we have to make it ridiculously easy for them. It’s the same with leaders signing things off on time, or stakeholders completing their actions or managers cascading something properly. If we don’t make it easy for them, we risk creating delays, confusion and unnecessary back-and-forth. Not because... See more

Whatever feels the most painful – that’s first place to start. Ask yourself: what can I do to make it easier for them?

And if you’re not sure – ask them. I dare you.

Because you make it easier for them, you make it easier for you.