Capitalism

But the Cigna review system that blocked van Terheyden’s claim bypasses those steps. Medical directors do not see any patient records or put their medical judgment to use, said former company employees familiar with the system. Instead, a computer does the work. A Cigna algorithm flags mismatches between diagnoses and what the company considers... See more
Patrick Rucker • How Cigna Saves Millions by Having Its Doctors Reject Claims Without Reading Them
Capitalism should be optimized for inventiveness and not just efficiency

The Utopia of Rules: On Technology, Stupidity, and the Secret Joys of Bureaucracy
David Graeber • 8 highlights
amazon.com