Through sheer grind. He was telling me about how he does design reviews at night when he is vacationing. Why? Because a startup can’t stop shipping things because head of design has gone on a vacation. Yes, he can delegate, just like I can. And we do. But if things don’t ship on time, anything that goes wrong, is on our head.
Getting onboarding right means knowing precisely what people want to accomplish and then putting all your energy into getting them there in the most effective way.
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If you're small, you're in a position where it's to your advantage to be weird—you can have a point of view that the big tech companies never could. In the world of chairs—you're not going to build a cheaper chair than Ikea. Why not build something they couldn't—like a more interesting one
I want us to collectively raise the bar for what we expect from our digital experiences. Life isn't just a series of problems to be solved but moments to be lived. As we find ourselves spending more and more of our time in the digital world—especially now—we should expect that world to inspire, surprise, and dare I say, even challenge us. We are lu... See more
To understand Product Design, you need to understand the tech industry.
The underlying appeal in software as a business is scale . With zero marginal costs, you can build your product just once and put it in the hands of billons. The goal is scale, and the strategy is growth.
But this strategy of endless growth cuts against one of the fundamental pri... See more
Apps have become an intimate part of our everyday lives. We wake up with them, eat with them, pee with them, and go to bed with them. Software has eaten the world, and many seem ready to hail this as the golden age of Design
What’s more, a single solution is a complex, multi-faceted beast. It may address multiple problems at once, but in varying degrees of success. For example, Google Search helps you do your homework, find a restaurant, catch up on the latest news, shop for a new summer jumper. It does not achieve these things equally well