AI Enterprise

Visa said it has invested $3.3 billion in AI and data infrastructure over the last 10 years.

Visa’s deployments include a tool that finds security bugs in code, chatbots designed to act as subject matter experts on various areas of the business and a tool that helps subscribers customize timings of their billing cycles.

The problem is, roughly 70% of business customers’ generative AI projects are still stuck in pilot or testing phase, Philip Rathle, CTO of graph database software company Neo4j, said at the event. Generative AI models are good at summarizing text, for instance, but less capable of more sophisticated tasks, he added.

GenAI also is being used for an internal chatbot that ingests information about company policies and benefits to help reduce the some 10 million interactions employees have every year with the services team.

J&J began its pivot last year, removing a centralized governance board responsible for vetting employee GenAI ideas. It then distributed governance responsibilities to various corporate functions, including commercial, supply chain and research, that had a better handle on whether the use cases were actually driving value in their area. Those g... See more

One example that is working is a “Rep Copilot,” which helps coach sales representatives on how to engage with healthcare professionals about new treatments