Charlie Gedeon

As companies increasingly embrace automated products and services, they need to understand how those things make their customers feel about themselves. To date, however, managers and academics have usually focused on something quite different: understanding what customers think about those things.

I think it is more helpful to talk about the underlying processes: spontaneous thought, or the decoupling of attention from perception, which is what happens when our thoughts separate from our perception of the environment. Both these processes take place during mind-wandering and daydreaming.

One marker that I’m seeing someone clearly is when I understand how their strengths are also their weaknesses, how their genius lives right next to their dysfunction. I know that I’m further away from clarity when I am overly excited or overly skeptical.

If you go too far off the beaten path of algorithmic consistency, you risk never being heard. You may never get enough cultural momentum to exist in any meaningful way. That is a real problem. But if you're too good at algorithmic optimization, you risk building a large audience without saying anything particularly original or important. Not to... See more