Your Team Is Afraid of Feedback? Think Again.

psychological safety may be the hardest to build. It’s certainly the rarest, because it involves totally rethinking how leaders and teams respond to divergent ideas and mistakes. In fact, how well a team handles mistakes is kind of how psychological safety was discovered in the first place.

Share all relevant information with your team, both positive and negative.

We can embrace three key contradictions: Stretching beyond the comfort zone involves feeling comfortable, humility requires boldness, and celebrating team cohesion entails taking diverse points into account. Pulling too far on one side can prove counterproductive. For instance, excessive cohesiveness can lead to groupthink—the phenomenon in which p